- SAA suspends all international and regional operations until May 2020, to help combat the spread of the coronavirus. This is in response to the government ban on travel to stop the transmission of COVID-19. Only domestic flights between Cape Town and Johannesburg will operate.
Several additional measures will be implemented with immediate effect to strengthen prevention measures. Some of those measures are that: South African citizens and residents arriving from high-risk countries will automatically be placed under quarantine for 14 days. Non-South Africans arriving on flights from high-risk countries we prohibited a week ago will be turned back.
Flights to Lanseria Airport will be temporarily suspended. International travellers who arrived in South Africa after 9 March 2020 from high- risk countries will be confined to their hotels until they have completed a 14-day period of quarantine.
- A Solidarity Fund, which South African businesses, organisations and individuals, and members of the international community, can contribute to, was set up. The Fund will focus efforts to combat the spread of the virus, help us to track the spread, care for those who are ill and support those whose lives are disrupted. Government is providing seed capital of R150 million and the private sector has already pledged to support this fund with financial contributions in the coming period.
The Rupert and Oppenheimer families committed R1 billion each to assist small businesses and their employees affected by the coronavirus pandemic.
- Section 17 of the CPA deals with consumers’ rights to cancel bookings and reservations. “17(5) A supplier may not impose any cancellation fee in respect of a booking, reservation or order if the consumer is unable to honour the booking, reservation or order because of the death or hospitalisation of the person for whom, or for whose benefit the booking, reservation or order was made.”
- “… Consumers have a right to a full refund in these circumstances – if a postponement is possible, we urge consumers to rather take this option rather than request a refund to minimise the impact on suppliers who are also not at fault,” said Consumer Goods & Services Ombudsman (CGSO), Magauta Mphahlele.