Michele du Plessis
Raymond Emmerick and his Spar team walked away with the Spar group’s First Place Ladder of Success 2018. “We are so thankful. Thank you all at Spar Sabie,” Raymond said.
The store was judged on numerous criteria. These, among others, included the overall shop impression, the group’s “Ladder of Success” criteria, and stock-buying loyalty towards Spar, overall hygiene (handled by an independent company) and annual turnover.
Jonathan Du Toit, Retail Operations Manager – Spar Lowveld, explained the criteria as follows:
- Growth in sales – Achieve budgeted Sales Growth
- Growth in purchases from the Lowveld Distribution Centre in Nelspruit
- Achieve budgeted purchases Growth
- Growth on SPAR Brand purchases – Achieve budgeted SPAR Brands purchases
- Retail Operations Checklist
- SPAR audit to ensure retail operations standards are maintained – Need to achieve 80% average
- 2 Audits done a year by third party company
- Q-PRO – Need to achieve 80% average
- 4 Audits done yearly by third party company
- Audits are done and in/on the service departments to determine the hygiene and food safety in the departments
- Loyalty as a % of total purchases
Spar Sabie also received the accolade for The Most Improved SIGMA Store for 2018.
Apart from investing in the outward appearance of the Spar Sabie, Raymond also invested in staff training. Spar offers online training courses and there are several modules that staff members must complete that they are credited for and receive a certificate. Rachel Mohlala received a certificate and a trophy as the Most Improved User on SIGMA 2018 and Moses Mokoena received a certificate for Supervisor Development Programme Best of 2018.
Spar Sabie Manager, Adrian de Salis said: “It was a lot of hard work, dedication from our staff and the team support that made this possible. Our service to the community is an ongoing program, and training is key and very important. “